Kirill Dubovskiy

Community & Support Specialist

LinkedIn

About

Dynamic Community and Support Specialist with 2.5 years of experience at a digital marketing startup, expert in building and scaling user communities from inception. Excels at enhancing user experience through comprehensive support, strategic content creation, and data-driven insights, consistently improving key metrics like onboarding and churn. Adept at cross-functional collaboration and leveraging AI tools, drives operational efficiency and fosters strong user engagement in fast-paced tech environments.

Work Experience

Community & Support Specialist

Uplify

Jan 2023 - Aug 2025

Led community development and user support initiatives for a digital marketing startup, enhancing user engagement and operational efficiency across global campaigns.

  • Spearheaded the establishment and growth of a vibrant user community from ground zero, fostering engagement and providing comprehensive support via Discord and Intercom, significantly improving user satisfaction.
  • Developed and maintained critical user-facing documentation, including FAQs and co-produced video tutorials, which streamlined user onboarding and reduced support queries by an estimated 20%.
  • Executed end-to-end email marketing campaigns using MailJet and Mailchimp, from content drafting and design collaboration to performance analysis via UTM tags, contributing to increased user retention and campaign success.
  • Monitored and optimized key product metrics such as onboarding percentage and churn rate, consistently achieving and exceeding defined KPIs to drive sustained user growth and platform health.
  • Managed and organized extensive user and campaign data within Google Sheets and NocoDB, while leveraging AI tools daily to automate repetitive tasks, enhancing workflow efficiency by approximately 15%.
  • Facilitated seamless communication and coordination across international teams and clients, including presenting project results to Gaming Partners in Mexico, demonstrating strong cross-cultural communication and presentation skills.
  • Collaborated with account teams to successfully match Twitch streamers with major advertising campaigns for brands like VK, MTS, and Mail.Ru, contributing to the successful execution of high-profile digital marketing initiatives.
  • Provided technical support and bug reporting to development teams, utilizing a foundational understanding of HTML, CSS, JavaScript, and the SDLC to expedite issue resolution and improve product stability.

Languages

English (Fluent) , Russian (Native)

Skills

Community Management

  • User Engagement
  • User Support
  • Discord
  • Intercom
  • Community Building

Digital Marketing

  • Email Marketing
  • MailJet
  • Mailchimp
  • UTM Tracking
  • Campaign Analysis
  • Brand Partnerships
  • Streamer Coordination

Data & Analytics

  • KPI Monitoring
  • Churn Rate Analysis
  • Google Sheets
  • NocoDB
  • Performance Reporting

Content & User Experience

  • User Documentation
  • FAQs
  • Video Production
  • Onboarding Optimization

Technical Acumen

  • HTML
  • CSS
  • JavaScript (Basic)
  • Software Development Lifecycle (SDLC)
  • Bug Reporting

Tools & Automation

  • AI Tools
  • Intercom
  • MailJet
  • Mailchimp
  • Google Sheets
  • NocoDB

Cross-functional Collaboration

  • Stakeholder Management
  • Team Coordination
  • Presentation Skills
  • International Communication